Privacy Policy

01 What do we collect?

We collect the personally identifiable information (PII) you provide, which identifies you as an individual user. This collection only takes place if you consent to our request. This information may include:

• Full name
• Phone number
• Email address

02 How do we use personal information?

By providing personal information, you agree that, where permitted by the law of your locality or the place where you receive the information, we may use that information to:

• Respond to your requests
• Improve our services
• Improve information across our media channels
• Provide you with tips, useful information and product news
• Notify you about new products and services
• Help customers understand our products and services
• Evaluate job applications
• Serve our administrative and product quality assurance purposes
• Serve other purposes detailed on our website or mobile applications

03 Website and mobile application usage information

We also automatically collect information about your browser and operating system, the websites you visited before and after ours, basic browsing history, IP address, location, mobile carrier and mobile operating system. We aggregate this to better understand how users browse our site and applications, and to improve service quality. GPS data does not identify individual users. We also share aggregated information with third parties. This information includes:

• Total visits across our websites and applications
• Visits to individual pages and applications
• The domain name of the internet service provider used by the customer

04 How do we secure your information?

AVO AGENCY applies lawful, organisational and technical measures to protect customers' personal information in accordance with applicable privacy standards and information security law. Where AVO AGENCY engages a third-party provider, that provider must be carefully selected and is required to apply appropriate personal data protection methods. We use a range of security processes and technologies to protect your personal information from unauthorised access, misuse and disclosure. That said, transmission over the internet or mobile networks is never absolutely secure.

Although we make every effort to protect your personal information, we cannot guarantee the security of information you upload through our website or mobile application: you bear the risk of information you upload. Because we cannot absolutely guarantee against leaks, misuse or alteration of data, we apply professional security measures as soon as we receive your information in order to prevent such incidents.

05 Sharing information with third parties

We may share your personal information with affiliates, contracting parties and agents involved in delivering the services you have agreed to use.

Except as expressly stated on our website and mobile applications, we will not sell or rent your personal information to third parties, except that personal information may be provided to a third party where this site or part of its operations, together with the related customer data, is sold, assigned or transferred. We sometimes use selected service providers to support our website or mobile applications, or in the ordinary course of business. At times these providers may access your information in order to deliver their services to us.

We require all supporting service companies to meet the same information security standards as our own. They are prohibited from using the information for any other purpose. In particular, we do not permit service providers to use your personal information for marketing or advertising activity.

06 When we may disclose your personal information

AVO AGENCY reserves the right to disclose your personal information, including your email address, in reports to government authorities and legal bodies as required by a court and under applicable law. In specific circumstances, where permitted by local law, we may disclose your personal information:

• Where we have reason to believe disclosure is necessary to identify, contact or take legal action against individuals who may cause harm to you, or who may affect the rights, property and operations of AVO AGENCY, other users of the website or mobile applications, or anyone else involved in those activities.
• Where required by law, or at the request of law enforcement in connection with a criminal or civil investigation, or by state administrative agencies handling civil cases or administrative investigations.
• In connection with essential corporate transactions, such as the sale of a product line or segment, an affiliation, merger, transfer of assets, or in the unfortunate event of bankruptcy.

07 Use of IP addresses

An IP address is a number automatically assigned to your computer when you access an internet service, a local area network (LAN) or a wide area network (WAN). The server automatically identifies your computer by the IP address it is assigned during your session.

AVO AGENCY, or third parties acting on behalf of AVO AGENCY, may collect your IP address for system administration purposes or to review how the website is used. We may also use IP addresses to identify users where we consider it necessary to enforce the website's terms of use, or to protect our service, our site and other users.

08 Cookies

Our website and mobile applications may use a technology called “cookies”. A cookie is a small file stored on your hard drive by a server. It allows our website and applications to respond to you as a user.

The website and applications may process cookies to reflect your needs and preferences by collecting and remembering information about your activity. For example, the server may create a cookie so that you only need to enter your password once during a visit.

You may accept or refuse cookies. Most websites accept cookies automatically, but you can adjust your browser settings to refuse cookies or to warn you before a cookie is stored. Consult your browser instructions or help screen to learn how to configure cookies to your preference.

If you choose to refuse cookies, you may not be able to use the full functionality of our website or of other websites.

09 Visit statistics (Google Analytics)

This website uses Google Analytics 4 by Google to count visits and understand how visitors use the site: which pages are viewed, where visitors come from (for example an advertising campaign), time on page, and how often the Call, Zalo or Email buttons are clicked. Google Analytics uses cookies to tell visits apart.

This data is aggregated anonymously, is not linked to your name, phone number or email, and is used only to improve the website and measure advertising performance. Google Analytics 4 does not log your IP address.

You can opt out by blocking cookies in your browser or by installing Google’s official “Google Analytics Opt-out Browser Add-on” (tools.google.com/dlpage/gaoptout).

10 Information from external sources

Where permitted by law, we may lawfully collect third-party information to supplement our existing user data. Some of this may be personal information. We do this to improve the information and promotional campaigns that may be of interest to you. Such personal information is only aggregated and used by us on the basis on which it was originally provided, and as permitted by local law.

11 Access

We retain your information only for as long as necessary to fulfil the purposes set out in this Privacy Policy, except where a longer period is required or permitted by law. You may contact us by email at any time to request an update, correction or removal of your personal information, using the contact details provided at the end of this Privacy Policy. Local law may also give you a right of access to the information you provided to us. In some countries you may be charged a fee corresponding to our cost of providing that information.

12 Links to other websites

From time to time our website and mobile applications may provide links to, or embed, third-party websites. Our Privacy Policy does not apply to those websites. If you choose to follow those links, you accept that we are not responsible for the availability of the linked sites, do not review or endorse them, and are not directly or indirectly responsible for:

• The linked site's use of your personal information
• The content on the linked sites
• The terms of use of the linked sites

You should review the legal terms and privacy practices of every site or application you visit before entering any personal information.

13 Children's use of the website and mobile applications

Except where expressly stated, the websites and mobile applications covered by this Privacy Policy are not intended or designed to appeal to children under 13. We do not intend to collect information from users of that age. On websites and applications whose audience includes children under 13, we collect personal information only with the explicit consent of a parent or guardian.

14 Changes to this policy

This Privacy Policy is updated from time to time. Where a change is material, we will post a notice on the website or applications and in the relevant licence agreements. We encourage you to review this Privacy Policy regularly for the latest information on how we protect the personal information we collect. Your continued use of the website constitutes acceptance of the Privacy Policy terms and any updates to it. Changes to the policy do not apply to data collected previously.