No AM for your shop? We connect you.
An AM (Account Manager) is the person on the TikTok Shop side who supports a shop directly: advising on programmes and incentives, and unblocking problems when they arise. New shops usually have no AM, and lose out on a lot without realising it.
Is this your situation?
- Your shop is new and has not been connected with an AM
- You have a problem but do not know who to ask at TikTok Shop
- You want to join promotions and mega sales but do not know the requirements
- Other shops get support and incentives that yours does not
How we handle it
- 01
Hear your situation
What stage your shop is at, which category, and how sales are going.
- 02
Check eligibility
See whether the shop qualifies for AM connection support and what is still missing.
- 03
Tell you the chances and the cost
Stated clearly before we start.
- 04
Connect
Through our official TikTok Business partner channel.
- 05
Connected, then you pay
Plus tips for working effectively with your AM.
Real cases, original screenshots
Click to see the original screenshot. Personal details are covered; not a single word has been edited.
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“The pre-order approval came through — effective from today, 21 July.”
Cost
We review your shop first and tell you clearly whether we can fix it and what it will cost before taking the job. You pay only when it is done — if we cannot do it, you pay nothing. No hidden extras.
Your data stays safe: we never touch your account
- We never ask for Ultra permissions, OTP codes or your security email
- We never ask you to log in to your shop for us
- We never ask for your payment details
- We never ask you to connect your shop to a TSP, TAP or any third party
Frequently asked questions
What is a TikTok Shop AM?
An AM is an Account Manager on the TikTok Shop side who supports your shop directly with programmes, incentives and operational problems.
Can every shop be connected with an AM?
Not every shop straight away. It depends on the shop’s situation, such as category, stage and sales activity. We look at your shop and tell you clearly before taking the job.
What does a shop gain from having an AM?
Someone to support you directly when problems arise, visibility of the programmes and incentives for sellers, and advice on how to join the big promotion campaigns.
Why can AVO connect you with an AM?
AVO is an official TikTok Business partner and works through the partner channel rather than the general support channel.
Describe your situation, get a way forward
Free consultation. Call or message us on Zalo and talk directly to the person in charge. Pay only when it is done — if we cannot do it, you pay nothing.
Further reading in Knowledge
What is the Marketing Benefit Package and should you join right after opening a shop?
Don't join the Marketing Benefit Package just because you see attractive display positions (top banner, Recommendation Page...) — check the payment terms carefully first, because most packages charge fees even if the performance is not as expected, and withdrawing midway is almost non-refundable.
Read article
Checklist for Setting Up Your TikTok Shop Before Official Launch
Do not upload your first product before completing the 8 basic settings in My Account—missing any item (especially bank account and tax) can block you at the very first withdrawal step, right when you get real orders.
Read article
Preparation Timeline for a Mega Sale on TikTok Shop: How Early is Enough?
Start preparing content and LIVE at least 14 days before Mega Sales start — this is the official milestone recommended by TikTok Shop for the "generating interest" phase, not just an estimate.
Read article